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Customer Policy

PERSONAL DATA COLLECTION

Comments

When visitors leave comments on the site, we collect the data shown in the comments form and the visitor’s IP address / browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Website visitors can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

DATA SHARING AND RETENTION

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (with the exception of their username). Website administrators can also see and edit that information.

What Rights You have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

 

CONDITIONS OF USE

Welcome to our online store! Air-Supply Aerial LLC and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ​

Privacy

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

Electronic Communications

When you visit Air-Supply Aerial LLC or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Air-Supply Aerial LLC or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Air-Supply Aerial LLC or others, with copyright authorship for this collection by Air-Supply Aerial LLC and protected by international copyright laws.

Trade Marks

Air-Supply Aerial LLC’s trademarks and trade dress may not be used in connection with any product or service that is not Air-Supply Aerial LLC’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Air-Supply Aerial LLC. All other trademarks not owned by Air-Supply Aerial LLC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Air-Supply Aerial LLC or its subsidiaries.

 

SHIPPING POLICY

Return & Refund Policy

Thanks for shopping at Airsupply.com. We strive to ensure our customers receive only the highest quality items. It is our goal to make our customers’ lives better. In the instances that a product is not of satisfaction, we’re here to help.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and unopened. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). A 25% Restocking Fee will be deducted from the refund amount to help offset the costs of handling orders and processing returns. You will receive the credit within 30 days, depending on your card issuer’s policies.

For orders that have not yet shipped, refunds will be processed within 1 week of cancellation. A 3% credit card reversal fee will be deducted from the refund amount to offset our costs in processing orders. There will be no restocking fee associated with refunds on orders that have not shipped.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.